Which of the following is NOT a required feature of a compliance program for federal program billing?

A compliance program for federal program billing is designed to ensure adherence to regulations and promote ethical standards within healthcare organizations. Required features typically include internal monitoring and auditing, the presence of a chief compliance officer, and written compliance policies and procedures to establish a framework for compliance efforts.

While patient feedback surveys can be a beneficial tool for fostering communication and improving services, they are not mandated features of a compliance program for federal program billing. They may enhance patient satisfaction and provide insights into service quality, but they do not directly pertain to the regulatory requirements for compliance programs as outlined in the guidelines.

In summary, internal monitoring and auditing help identify potential compliance issues, a chief compliance officer provides oversight and accountability, and written policies set clear expectations – all of which are essential for compliance. In contrast, patient feedback surveys, while useful, do not fit in the category of required program features for compliance with federal billing regulations.