Which metric is NOT typically tracked by health plans using dashboards?

The metric that is not typically tracked by health plans using dashboards is the average length of stay. Health plans primarily focus on metrics that directly relate to their operations and financial performance, as well as member engagement and satisfaction.

Customer satisfaction is critical for health plans, as it reflects member experiences and can impact retention and overall performance in terms of quality of care delivered. Service utilization statistics are likewise important, as they provide insights into how services are used by members and help with resource allocation and planning. Claims payment statistics also fall under the essential metrics tracked by health plans, as they directly relate to provider reimbursements, cash flow management, and operational efficiency.

In contrast, the average length of stay is more relevant to hospitals and healthcare providers seeking to manage inpatient care and operational efficiency. Health plans, focused on overseeing care delivery and managing the costs associated with it, typically do not prioritize this metric in their dashboards. Hence, the average length of stay stands out as a metric that does not align with the primary goals of health plans compared to the other options presented.